Jazz Heritage Society
1710 Highway 35
Oakhurst, NJ 07755
(732) 531-7003
Fax: (732) 517-0438

Our Customer Service Department is available to accept your calls Monday through Friday, 8:30 am to 5:00 pm EST.

Our Order Line 1-800-777-6105 is available Monday through Friday, 8:30 am to 7:30 pm EST.

• Problems Contacting Customer Service
• Questions on Orders Shipped or Discrepancy on Billing
• Mailing Address for Shipments Received from the Web
• Shipping and Processing Charges
• Member Payments
• Common Questions Regarding Accounts
• Common Ordering Questions
• Membership Information
• Membership Bonuses
• Return Policy
• Questions Regarding Product and Packaging
• Accepting or Declining the Featured Selection
• Online Ordering

Problems Contacting Customer Service

Q.) Why have I not received a response from my e-mail to Customer Service?

A.) We respond to every e-mail we receive in the order they are received. Some e-mail providers have begun blocking e-mail from anyone not listed in your personal e-mail address book. Our e-mails are probably being sent to you, but they're being blocked or filtered into a separate folder. To solve the problem, just add memberservices@jazzheritage.com to your address book. Not sure how? Click here for detailed instructions.

Questions on Orders Shipped or Discrepancy on Billing

Q.) I am looking for an order I placed from my last JHS Review. When will it arrive??

A.) Click on Contact Us and ask us for the status of your order. Please be sure to include your name, account number and/or address along with the item information on your request. Please note that all orders may take up to 4 to 6 weeks for delivery.

Q.) I have a question about the amount of my invoice.

A.) Click on Contact Us and let us know about your billing question. Please be sure to include your name, account number and/or address along with the item information on your request. We will research your account and respond as quickly as possible with all the pertinent information.

Q.) I received a letter stating that the item that I chose as my free selection did not qualify. The letter also stated I had to choose an alternate item from that release. I no longer have this catalog. How do I order my free selection?

A.) Please choose an item from your current review mailing that falls within the same price as outlined in your letter. Enter this item on the form you received and return it and we will be able to complete your order. Please note that for this special offer the item must be a single CD. Single CD item numbers generally start 5100000 (note that the second number signifies the number of CDs in the selection). Also, items that have a diamond next to the sale price have already been reduced and do not qualify as free selections.

Q.) I just received a shipment I do not recall ordering. What do I do?

A.) You should receive our Review in ample time to decline the Featured Selection, if you choose. Simply contact us by the date on your response card. Use any of these five ways to do so; it's EASIER than ever!

• E-mail us at: memberservices@jazzheritage.com
• Fax your response to (732) 517-0438.
• Call us at (732) 531-7003 — between the hours of 8:30 am - 7:30 pm EST, Monday through Friday!
• Mail us your response card by the indicated date.
• Website: Click on the Featured Selection and you can decline your current release.

Q.) I received a shipment and one of my CD jewel cases was damaged but the CD is fine. Can I receive a replacement case?

A.) If you advise us as to which item you received damaged we will send you a replacement jewel case. Please e-mail all information and we will process your request.

Q.) What if I still have a question you haven't answered or have a suggestion?

A.) Please e-mail us and we will send an e-mail response to you as soon as possible, or you can contact us at (732) 531-7003. Please include your account number or full name and address along with pertinent information related to your original inquiry. We look forward to hearing from you soon! Click on the Contact Us link on our site now.

Mailing Address for Shipments Received from the Web

Please note — all orders will be shipped to the address we currently send your Review to (the address on file for your account number), unless an alternate "ship to:" address is noted on your web order.

Shipping and Processing Charges

Q.) What do your Shipping and Processing Charges cover? What are they??

A.) The Society hand picks orders from our vast library of available titles. Great care is taken to assure the accuracy of your order. Shipping charges are based on current costs, which include labor, materials and postage, in addition, are subject to change.

S&P charges, as well as any applicable local sales taxes are added to each selection:

Shipping Charges

• For CDs/DVDs $3.95 processing fee per order; $1.99 per item/jewel case up to 15 items. When your order totals 16 items, no additional S&P will be charged. Oversized and overweight items may incur additional charges.
• For Merchandise/non sound-recordings $4.95 processing fee per order; $1.99 per item (hat poster, calendar, etc.).
  
• CDs/DVDs and merchandise will be shipped separately & charged the postage as noted above.
• All prices and S&P charges are subject to change without prior notice.
• Items returned for reasons other than defects will be fully refunded for the merchandise value less S&P.

Regular Shipping
Please note that all orders received by mail can take 4 to 6 weeks to be delivered. Alternate methods are available by contacting Customer Service at (732) 531-7003 or send us an e-mail by clicking Contact Us.

Your order may be shipped from multiple locations or delivered in multiple packages.
In the event that one or more items in your order are delayed for any reason, we will ship your items separately in order to offer you the quickest possible delivery.

Member Payments

We accept Visa, MasterCard, American Express and Discover. Once you become a member you may choose to have all of your purchases billed to your credit card with our automated credit card billing option.

Q.) Can you place my credit card number on file for future orders?

A.) We are only permitted to put your credit card information on file if we have a signature card on file permitting us to do so. On your order cards, you will find the format has changed to include this information, along with an area for your signature. Please fill in pertinent information and return your card and we will be able to process your orders directly to your credit card for payment.

Check or Money Order
Make your check or money order payable to:

Jazz Heritage Society
P.O. Box 3007
Oakhurst NJ 07755-3007

Returned Check Policy
Checks returned unpaid are subject to a returned check fee of $20 or the maximum allowed by law. Returned checks and the check fee may be debited electronically or collected by bank draft from your account.

Bill-me Option
You can choose the default to bill your online order and make payment upon receipt. If your bill-me order exceeds our allowable credit limit you may be notified for pre-payment for your order by credit card. Your credit limit will increase as additional purchases and payments are received on your account.

Q.) Can I pay my bill or access my account information on your web page?

A.) Sorry, we do not currently have this feature available. You can call our customer service department Monday through Friday 8:30 am to 7:30 pm EST at (732) 531-7003. You can also advise us through Contact Us if you would like us to mail you a statement of your account that you can include all pertinent information on and return for payment.

Common Questions Regarding Accounts

Q.) How do I locate my account number and online code number from my current mailing to stop my Featured Selection?

A.) On the upper right hand side of your order card you will find your account number, example 3023459789. You will find your online code number printed in the upper right hand side of your card, example 51201. This number is also referred to as the Release Number.

Q.) How do I notify you of an address change?

A.) Click on "My Account" and you can change your address, e-mail and preference information. Or you can submit all pertinent information along with your account number or prior address by clicking on Contact Us and we will be able to assist you with your address change.

Q.) How can I suspend my account for vacation?

A.) Click on Contact Us and submit your account number and/or address along with the date that you will be leaving and the date you expect to return and we will put your account on hold for you. Once this has been processed you will receive a confirmation letter.

Q.) How long does it take to process a request to make a change on my account?

A.) Your request is processed as quickly as it is received. However, sometimes it will take a few weeks for the mailings to reflect changes on your account, since the catalogs are mailed from another location.

Common Ordering Questions

Q.) I have several catalogs. Can I place an order from all of them and receive the sale prices listed in each?

A.) All sale catalogs have an expiration date that is imprinted on your order card as the return date. All sale prices and special offers listed expire on this date. You can order from the current and/or previous catalog on our website or by contacting Customer Service.

Membership Information

General Information Regarding Monthly Mailings
We currently send our complimentary Jazz Heritage Review every 3 weeks (18 times per year). Each catalog mailing that you receive will contain a specified Featured Selection(s), which our Editor has exclusively picked for your listening pleasure. Included in every mailing you receive:

• A special offer if you purchase your Featured Selection(s). The information regarding this special offer is found on page 2 of your catalog.
• Special sales on the items contained in your current review mailing. Your review will outline all pertinent sale information for your order on page 2 of your Review Catalog.

Q.) In what ways can I notify the Society about the Featured Selection each time I receive a Review?

A.) You should receive our Review in ample time to decline the Featured Selection, if you choose. Simply contact us by the date on your response card. Use any of these 5 ways to do so; it's EASIER than ever!!

• E-mail us at: memberservices@jazzheritage.com
• Fax your response to (732) 517-0438.
• Call us at (732) 531-7003 — between the hours of 8:30 am - 7:30 pm EST, Monday through Friday!
• Mail us your response card by the indicated date.
• Website: Click on the Featured Selection and you can decline your current release.

Membership Bonuses

Hundreds of the Society's recordings have been honored with international rewards. Our recordings encompass jazz, blues, soul, funk, world music, DVDs and various other styles. Each catalog mailing you receive will offer some selections that currently are only available as exclusive Jazz Heritage Society recordings that cannot be found anywhere else. Our items are not currently available in retail stores and are only available through membership through the Society. Jazz Heritage Society issues approximately 300 new recordings a year.

All recordings are manufactured to the highest quality standards of which the industry is capable.

We offer a risk free home-trial audition on every recording you buy ... your complete satisfaction is always guaranteed. No questions asked, no hassles.

Return Policy

We will accept returns if:

• You receive a wrong selection, defective selection, or a damaged selection.
• You received a Featured Selection without having 10 days to respond.
• You respond in time, but we received it too late to stop the shipment.
• You cancel your membership after fulfilling your enrollment agreement, but we don't receive notification in time to prevent the shipment of the Featured Selection.

We have a 10-Day Return Policy on all items shipped. We may refuse to accept returns for reasons other than those above.

Q.) What if an item I've received needs to be returned?

A.) Remember, as a valued member, you always have a 10-day home trial on every recording you choose. Collecting great music is EASY and RISK FREE. We want to make every effort to make it as simple and convenient as possible for you to return items when necessary.

• If the package you are returning has not been opened — just mark the box "Refused — Return to Sender" and put it in your mailbox. If unopened — return postage is guaranteed.
• If the package you are returning has been opened — place a copy of the invoice in the package with the reason for the return, seal the box, apply postage, and return to us at:

Jazz Heritage Society
1710 Highway 35
Oakhurst, NJ 07755
Attn: Returns Department

Questions regarding Product and Packaging

Q.) I just purchased a double CD set but only received one CD. What happened?

A.) Our double jewel cases have been redesigned with a swing tray. When you open up your CD case you will find a lip along the seam. If you pull up on the lip another CD should be located underneath. We apologize if this has caused an inconvenience. Please advise if there are any other problems with the item received.

Q.) Do you have a Master Catalog available?

A.) We do not currently have a master catalog available at this time. You can find a complete listing of our inventory on our website. Please use the search area located on the left hand side of the page. You can also locate items in our Browse the Catalog section.

Q.) What do the A and D letters and the TT mean that I see in the review catalog?

A.) Spars Codes:
The compact disc's performance is the result of laser-optical scanning combined with digital playback, and is independent of the technology used in making the original recording. This recording technology is identified on the back of the case by one of the following three letter codes:

• DDD = Digital tape recorder used during session recording, mixing and or editing and mastering (transcription).
• ADD = Analog tape recorder used during session recording. Digital tape recorder used during subsequent mixing and or/editing and during mastering (transcription).
• AAD = Analog tape recorder used during session recording and subsequent mixing and or editing, digital tape recorder used during mastering (transcription).
• TT = Total time on Compact Disc

Video Recording Information
The DVD's performance is the result of laser-optical scanning combined with digital playback, and is independent of the technology used in making the original recording.

• 16:9 (Widescreen) - Video can be stored on a DVD in 4:3 format (standard TV shape) or 16:9 (widescreen). The width-to-height ration of standard televisions is 4 to 3. New widescreen televisions, specifically those designed for HDTV, have a ration of 16 to 9. The screen is more rectangular and much wider than a standard TV screen. Some DVD titles are now available in widescreen format.
• 4:3 (Pan & Scan) - This is the ratio of the width to height of standard television screens and some other displays. When viewing DVD titles meant for widescreen (16:9) playback, the sides of the image may be chopped off (Pan & Scan). However this can be avoided using a letterbox playback mode.

Accepting or Declining the Featured Selection

Q.) How do I Accept the Featured Selection?

A.) You have the option of ordering the "Featured Selection" and receiving the free item (s) please note that only single CDs that do not have a diamond next to them in your current catalog qualify as free items. If an item does not qualify as a free item with the purchase of the "Featured Selection" it will come up at full price in your shopping cart. Please note that only items that are available as your free selection will show up at $0.00 in your shopping cart. Please note that for this offer the item must be a single CD. Single CDs generally start 5100000 note that the second number signifies the number of CDs in the selection. Also, items that have a diamond next to the sale price do not qualify as free selections. When you complete your order and check out, you will receive an e-mail confirmation of your order. If you have difficulty, e-mail us by clicking Contact Us.

Q.) How do I decline the Featured Selection?

A.) You can decline the Featured Selection from your current active catalog or the catalog immediately before the current (Previous Catalog).

To decline one of the two aforementioned catalogs' Featured Selection: Go to the "Featured Selection" link:

• Click on the "Decline" link
• If you have already declined the selection you will see a notation when you revisit the Featured Selection page that this selection has been declined.
• You will receive an e-mail confirmation that your Featured Selection has been successfully declined. If you have difficulty, e-mail us by clicking Contact Us.

Online Ordering & Website Information

Q.) How do I order online?

A.) It's so easy! Simply use the browse area, or current catalog or previous catalog section to locate the item you are interested in purchasing. Once you've located the item, click on "Order Now" and it will be added to your shopping cart. If you'd like to purchase additional items, click on "Continue Shopping" to do so. When you have completed your order, click on "Check out." This will show you order and give you a printable receipt. When you've completed the process, you will receive an e-mail confirmation of your order. If you experience any difficulties, click on Contact Us to send us an e-mail.

Q.) Why have am I no longer receiving my e-mail offers and newsletters?

A.) In an effort to curb spam, some e-mail providers are blocking e-mail from anyone not listed in your personal e-mail address book. Our e-mails are probably still being sent to you, but they're being blocked or filtered into a separate folder. Also if your mailbox is full and an e-mail is not delivered after at least 5 attempts, your e-mail address may be removed from the list. To solve the problem, just add specials@jazzheritage.com to your address book. Not sure how? Click here for detailed instructions

Retrieving Lost ID & Passwords
Contact our customer service department and they will be able to assist you with obtaining the correct information we have stored for your user ID & password. If you just forgot your password, you may click here and have it sent to your e-mail address on file.

Invalid User Comment
If your records indicate that your account was recently cancelled or there is a problem with your account, you may receive this message. Please contact a Customer Service Agent and they will be able to review your account and advise you of the status.

New Members
If you are joining the Society by using our website you will be assigned an account number when you process your order. You will have immediate access to the Jazz Heritage Society’s website.

Joint Membership with Jazz Heritage Society and Musical Heritage Society
If you have a membership with the Jazz Heritage Society and the Musical Heritage Society please make sure that you place your order using the account number and items from the catalog that match with the appropriate club. Please do not combine orders.

Making Changes to an Order Just Submitted
Notify our customer service department by using the contact us link or by calling 1-800-777-6105. Include your account number, the web order number and the item number of the selection you would like to add or remove.

Checking on Status of Order Just Placed
If you are calling regarding an order just placed and wanted to inquire on it please realize that our orders from our website do not appear immediately in our system. Our Customer Service Agents can only access orders that have been uploaded in our system. Feel free to relay any pertinent information in regards to your order and they will be able to contact you once the order is in our system.

It is difficult for us to make revisions to orders that have been placed and confirmed. Often your order has been entered into our shipping system. If you ask us to make a change such as combining orders, changing the shipping option, adding items, or canceling your order etc. we will try to accommodate your request the best that we can. However, please be aware that in most cases we will not be able to revise an order once it has been assigned for shipment.